At Dharma Aastha, we are committed to offering the highest quality services to our valued customers. Please take a moment to carefully review our cancellation policy before completing any purchases.
Cancellation Timeframe:
Most retailers permit cancellations within 24 to 48 hours of order placement, provided the items have not yet been shipped or processed.
Once an item has been dispatched or shipped, cancellation requests may not be honoured.
Custom or Personalized Jewellery:
For customized or personalized jewellery (such as engraving or sizing), cancellations are typically not permitted once the order is confirmed.
This also applies to personalized Rudraksha malas and other custom items, where cancellations or returns are often not allowed.
To avoid any confusion, please ensure you review the specific cancellation and return policy of the retailer from whom you are purchasing.
Contacting Customer Support:
If you are unable to cancel directly, please contact the retailer's customer support team. Provide your order number and explain your situation for assistance.
Email Confirmation:
After submitting a cancellation request, please ensure you receive an email confirmation or notification confirming that your cancellation has been successfully processed.